STORE POLICY

Find it for Less

We work hard at making sure you are getting value for money.  We keep prices at the lowest we can to provide you more style within your budget.  If you find a current lower price on an identical item in our local delivery area (including delivery charges) within 30 days of your purchase, we will refund you the difference.  We do require proof of lower prices (a quote, photographic evidence - must clearly show piece, sku number and price - or email) to validate the price.  Please see in store for details.  Excludes custom orders, online purchases and sales tax.

Custom Furniture

We want your space to look exactly how you want it to look.  That can involve customization from one of our many suppliers.  We do our very best to give accurate time lines for your pieces, but good things take time.

Occasionally delays may occur due to insufficient stock, bad weather, supplier issues beyond our control or factory shut-downs for holidays.  Customized pieces are being made just for you and to provide you with the best quality, this can take time.  We will notify you of any delays if and when we become aware of the them as soon as possible.  We want your furniture to come quickly, and we do the best we can within our means to make that happen.

 Expected Timeframes for our Manufacturers:

8 weeks: Klaussner,  Palliser, ELE/Direct Custom, Future Chair, Shermag, Bermex, Leathercraft, Rustix

6 weeks: Amisco, Capel, Ashley, LH Imports, Moe’s Collection

4 weeks: Renwil, Zuo Modern, Torre & Tagus, Korson, Mercana

2 weeks: Citak, Kalora

 

 

 

Return Policy

 

We want you to be happy.  If you aren't, please contact us at (519)-474-7111 to arrange a return, exchange or re-selection on qualifying merchandise as stated below.

Items must be in new condition and in the original packaging to qualify for a refund.  Refunds will be issued in the same form of payment as the original payment.  Exchanges of greater value require payment of the difference.  

 

Refunds, exchanges and re-selections are issued once the item is received and inspected.  Customers are responsible to pay the difference for re-selection.

 

Delivery fees are non-refundable.  The costs of return shipping and any return fees will be deducted from your refund.

 

Sorry, we cannot return, exchange or refund clearance merchandise, mattress toppers, mattress protectors and encasements, pillows, comforters, adjustable bed bases and foundations, as-is products, floor samples, soiled or misused merchandise, items used commercially, promotional products and gifts with purchase.  Mattresses and foundations cannot be returned for a refund.

 

Delivery Damage and Manufacturer’s Defects

If your item arrived damaged or defective, we're happy to help.  Contact us within 48 hours of delivery to let us know about any delivery damage or defect.

 

Regular Stock Cancellations, Returns and Exchanges

If you wish to return any eligible furniture item for a reason other than delivery damage or defect, please contact us within seven (7) days to arrange a return or exchange.

 

  • Return fees or delivery charges will not apply to cancellations of regularly stocked merchandise made prior to delivery or pickup.

  • Returns of regularly stocked merchandise within seven (7) days of receipt are eligible to receive a merchandise refund, less a 20% return fee and any return delivery fees.

  • Exchanges of regularly stocked merchandise are charged a 20% return fee, return delivery charges, plus any difference in price.

 

 

Custom Order Cancellations, Returns & Exchanges

 

Please contact us within seven (7) days to arrange a return or exchange of custom order merchandise.  Because custom order merchandise is designed to your specific requirements, a 50% deposit is required at the time of purchase.

 

  • Custom order cancellations within 72 hours of purchase: No charges will apply.

  • Custom order cancellations after 72 hours are subject to loss of the 50% deposit.

  • Custom orders may be returned for refund or exchange within seven (7) days of receipt if the merchandise is returned in new condition.  A 50% return fee and a return delivery fee will be charged.

 

Deliveries

 

Our delivery service is more than just drop it off at your house.  Our delivery company brings your furniture pieces into your house and places them where you want them to go.  The fee you are paying for your delivery ensures that your pieces arrive just as you purchased them in the store.

 

If there is any damage that occurs during the delivery process (to your furniture, or to your house during the process) this will be taken care of at no cost to you.

 

Please make sure you look over your furniture and that you are happy with it.  If you are unsatisfied with any part of the delivery, please make a note when you sign the delivery copy.  Once this copy is signed, it is no longer the store's responsibility for any damage, it must be noted at the time of the delivery.

 

For an extra fee, the delivery company can remove your old furniture, but this arrangement needs to be made in advance.

 

Delivery outside of the London area will have an extra charge on top of our standard fee.  Please speak to our delivery specialists for a quote.

 

Once a delivery time has been booked, changes to the booking cannot be made less than 48 hours before the scheduled time without incurring a fee.

 

PLEASE NOTE, ONCE YOUR ITEMS HAVE LEFT THE STORE, YOU ARE RESPONSIBLE FOR ANY DAMAGE OCCURING AFTER THAT.

 

Please bring appropriate blankets, ties, plastic tarps, etc. for transport of your furniture.

 

Blankets are available for rental for a $25 cash deposit which will be returned upon return of the blanket.

 

PICK-UPS ARE MON-FRI 10AM - 5PM.  Thursday evenings and weekends with advance notice.

 

YOU NEED TO CALL AT LEAST 24hrs IN ADVANCE FOR PICK-UPS.  We do not have warehouse staff available at all times for pick-ups and we need notice to get your furniture ready and easily available to pick-up.

PRIVACY & SAFETY

Coming Soon

 
PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

Custom Within Your Budget
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