Accents home furniture is happy to be open and able to provide the best customer service we can to the community. We have all been working hard to protect the wellbeing and safety of patrons as well as ourselves.
Things look a little different but if we all stick together, hopefully this pandemic will stay maintained until a permanent solution can be found. We have implemented the following to help keep everyone virus free and continue to change our practices with advice from the government and the local community.
HOW WE ARE KEEPING YOU SAFE
Facilitated Social Distancing
Keeping a limited number of families in the store at once (up to 10 max)
A foot pedal sanitization system is set up at the front door
A mask requirement has been created to not only keep you safe, but our staff as well
Enhancing regular cleaning protocols in stores, such as cleaning our payment processing machine between uses, single use pens and cleaning of all touch screens on a regular basis.
Plexi-glass has been placed on our admin counter to keep as much separation as we can during transactions.
Any individual that presents any symptoms of COVID-19, has been in contact with a probable case or has travelled outside of their respective province will not be able to enter our store.
ORDERS AND DELIVERIES
Although retail has been able to open back up to the public since our shutdown began, we are now experiencing delays with our manufacturers who were also shut down during the pandemic. A number of factors have attributed to the delays by our manufacturers. Supply chains across the globe have been affected. Many factories are experiencing difficulties with the ability of staff to work due to COVID related complications. New guidelines in factories have been imposed so that the number of people able to work on the floors of the factories has been reduced to as much as 1/3 of the capacity they could before. They have all been working at creating new ways to get products created and at the same level and quality as before, but things are taking longer. They have a backlog from the months things were shut down and retail continues to demand more products. This situation will take a few months to resolve itself and in the meantime, they are coming up with new ways, extra line shifts and pairing down what they create to keep up with demand.
WHAT ARE WE DOING ABOUT THE SITUATION
We know this time can be frustrating. It is difficult on everyone with our new normal, that constantly changes, so we are doing our best to keep you updated on what is going on with your products. If there are timeline changes, we will keep you informed of those changes as soon as we are updated from the manufacturer. Your sales associate will inform you of any updates if we have them.
Currently our Canadian suppliers seem to be running at up to 10 weeks and our American suppliers are up to 14 weeks. The American suppliers are having more delays due to the larger number of cases they are facing in their areas.
Please be patient, we are all in this together. We understand this can be frustrating and we are doing everything on our end to push through your orders and ensure you are our top priority. We truly value your business in these difficult times.
Thank you for supporting local.
Stay safe and healthy.
Claire Jack – CEO
1422 Fanshawe Park Rd, W
(behind the Starbucks)
London, ON, N6G 0A4
(519) 474 - 7111
M / T / W / F: 10am - 6pm
Thursday: 10am - 6pm
Saturday: 10am - 5pm
Sunday: 11am - 4pm